Conference & Journal Paper
"There's so much responsibility on users right now:" Expert Advice for Staying Safer From Hate and Harassment
Miranda Wei, Sunny Consolvo, Patrick Gage Kelley, Tadayoshi Kohno, Franziska Roesner, Kurt Thomas
Proceedings of the ACM CHI Conference on Human Factors in Computing Systems (CHI '23), Hamburg, Germany, 2023
April 2023
Abstract
Online hate and harassment poses a threat to the digital safety of people globally. In light of this risk, there is a need to equip as many people as possible with advice to stay safer online. We interviewed 24 experts to understand what threats and advice internet users should prioritize to prevent or mitigate harm. As part of this, we asked experts to evaluate 45 pieces of existing hate-and-harassment-specific digital-safety advice to understand why they felt advice was viable or not. We find that experts frequently had competing perspectives for which threats and advice they would prioritize. We synthesize sources of disagreement, while also highlighting the primary threats and advice where experts concurred. Our results inform immediate efforts to protect users from online hate and harassment, as well as more expansive socio-technical efforts to establish enduring safety.
- security
- privacy
- hate
- harassment
- advice
Cite this paper
@inproceedings{wei2023there,
title = {"There's so much responsibility on users right now:" Expert Advice for Staying Safer From Hate and Harassment},
author = {Wei, Miranda and Consolvo, Sunny and Kelley, Patrick Gage and Kohno, Tadayoshi and Roesner, Franziska and Thomas, Kurt},
year = {2023},
doi = {10.1145/3544548.3581229},
url = {https://doi.org/10.1145/3544548.3581229},
booktitle = {Proceedings of the ACM CHI Conference on Human Factors in Computing Systems (CHI '23), Hamburg, Germany, 2023},
publisher = {Association for Computing Machinery},
address = {New York, NY, USA},
}